Returns & Cancellations

Return / Refund Policy

Effective Date: 3/26/26
Last Updated: 3/26/26

Modern Legion is a curated retail platform featuring products from Modern Legion and select partner brands. Because some products may be fulfilled directly by a brand or supplier, return handling can vary by item. This policy explains the general return and refund rules that apply to purchases made through our website.

Shopify supports a dedicated return policy page that is displayed at checkout and linked from the storefront, which is one reason it is worth making this page very clear for customers.

1. General Return Eligibility

We accept returns on eligible items within [Insert Number] days of delivery.

To be eligible for a return, an item must generally be:

• unused and in original condition
• returned with original packaging
• free from signs of wear, damage, misuse, or modification
• accompanied by proof of purchase or order information

We reserve the right to deny returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return unless required by law or unless they arrive damaged or incorrect:

• final sale items
• used items
• items damaged through customer misuse
• gift cards
• downloadable or digital products
• items marked non-returnable on the product page
• products that cannot be safely or legally resold
• products restricted by hygiene, safety, or brand-specific handling requirements

Because Modern Legion sells knives and other outdoor gear, certain items may be subject to additional return restrictions where permitted by law.

3. Partner Brand Fulfillment

Modern Legion acts as the retailer and customer-facing storefront, but some products sold on this website may be fulfilled directly by a partner brand, manufacturer, or supplier.

As a result:

• return instructions may vary depending on the item
• returned items may need to be sent to a brand or supplier instead of Modern Legion
• return authorization may be required before a return is shipped
• refund timing may vary slightly depending on when the returned item is received and inspected by the applicable fulfillment partner

We will remain the customer-facing point of contact and will coordinate the return process as needed.

4. Return Request Process

To request a return, contact us at [Insert Support Email] within the applicable return window.

Please include:

• your order number
• the item(s) you want to return
• the reason for the return
• photos, if the item is damaged, defective, or incorrect

Do not send items back without return instructions or authorization, if required. Unauthorized returns may be refused or delayed.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us at [Insert Support Email] within 30 days of delivery.

Please include:

• your order number
• a description of the issue
• clear photos of the product
• clear photos of the packaging, if applicable

We may use this information to evaluate the issue with the applicable fulfillment partner, carrier, or supplier. Depending on the circumstances, we may offer a replacement, refund, store credit, or other resolution at our discretion or as required by law.

6. Exchanges

No direct exchanges
We do not offer direct exchanges at this time. If you would like a different item, please return the eligible item in accordance with this policy and place a new order..

Shopify supports returns and exchanges as separate workflows, so it helps to state clearly whether you do exchanges or only returns plus reorder.

7. Return Shipping Costs

Customer pays return shipping
Unless an item is damaged, defective, incorrect, or otherwise required by law, customers are responsible for return shipping costs.

Any original shipping charges are non-refundable unless required by law or unless the return is due to our error.

8. Refunds

Once an eligible return is received and inspected, we will notify you if the return is approved or denied.

If approved, the refund will be issued to the original payment method unless otherwise agreed. Refund timing can vary depending on your payment provider and the fulfillment model. Shopify notes that refunds are generally sent back to the original payment method, and refund processing timelines can vary by payment rail and provider.

We reserve the right to issue:

• full refunds
• partial refunds
• store credit
• replacement product

as appropriate to the circumstances and as permitted by law.

9. Canceled Orders

We may cancel orders for reasons including inventory issues, pricing errors, suspected fraud, legal restrictions, fulfillment partner limitations, or other operational concerns. If a canceled order has already been paid, we will issue a refund as appropriate.

If you request a cancellation, we cannot guarantee that the order can be stopped once it has entered processing or been released to a fulfillment partner.

10. Delayed or Unshipped Orders

If we advertise a shipping timeframe, we are expected to have a reasonable basis for meeting it. If no shipping timeframe is stated, federal FTC rules generally require sellers to ship within 30 days or obtain the customer’s consent to a delay or provide a prompt refund for unshipped merchandise.

If an order cannot be shipped within the promised time, or within 30 days where no time was promised, we may contact you with the option to:

• agree to a revised shipping date, or
• cancel the unshipped portion of the order for a refund

11. Refused Deliveries and Return to Sender

If an order is refused, undeliverable, or returned to sender due to an address issue, failed delivery attempts, or recipient refusal, we may deduct original shipping charges, return fees, or other carrier costs from any refund where permitted by law.

12. Chargebacks and Payment Disputes

If you experience an issue with your order, please contact us first at [Insert Support Email] so we have the opportunity to resolve it.

Initiating a chargeback does not automatically entitle you to keep the product or avoid applicable return requirements where permitted by law.

13. Contact Us

If you have any questions about returns or refunds, contact:

Modern Legion
contact@themodernlegion.com